E-ZPass Refund: Why You May be Owed Money
You might want to check your E-ZPass statement to see if you have been overcharged for $9 instead of the usual $1.25. Some drivers of passenger vehicles may have been overcharged if they used the right E-ZPass-only Lane at the Trenton-Morrisville (on Route 1) Toll Bridge’s toll plaza between February and early of July.
A damaged E-ZPass reader in that lane sporadically caused an undetermined number of passenger vehicles to be charged the $9 fee. The problem appears to be confined to SUVs, vans, pickup trucks, and cars with high rooflines or roof racks.
The Delaware River Joint Toll Bridge Commission is urging Trenton-Morrisville Toll Bridge E-ZPass customers to check their account statements for possible overcharges as soon as possible and contact the Commission directly through its toll-free.
Account statements for possible overcharges can contact the Commission directly through its toll-free customer service line at 1-800-363-0049 with detailed information for refunds, if warranted. The line is staffed during weekday business hours. After hours, callers may leave a recorded message along with a phone number where they can be reached by Commission staff during weekday business hours. Customers also may email detailed information on overcharges to Commission E-ZPass staff directly at CSC@drjtbc.org. The equipment has also been fixed on lane 4, so you shouldn’t be charged any more than the original fee now.
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